There is a kind of crisis worth notice in the business world. It's a crisis of etiquette. Disagreeable arguments may occur on more than one occasion over window shades that are opened and shut by one employee without asking other colleagues, printers that stay empty after they run out of paper, and coffee pots that remain un-refilled. You may think that quarreling over these trifles is silly, but unpleasant manners are nothing to dismiss easily. Rude incivility not only can diminish morale of employees, but also can influence a firm's bottom line.P,M, Forni, co-founder of Johns Hopkins University's civility projcet said "these small indignities and minor faults take a toll; they add to the burden of stress and fatigue that is already present in the workplace." This is particularly true when rude manners fundamentally involve a lack of respect, such as shouting , eavesdropping, not acknowledging colleagues in hallways , not giving greetings , and making public denunciations....
